Why Cognidesk

Why Cognidesk

Workplace IT support can be as simple as fixing a computer, or as complicated as setting up a whole new server system. Employees could reach out through different communication channels; phone calls, emails, or texts. And if their work is heavily dependent on IT systems (as is usually the case), they expect prompt and precise response: which is why having to identify and explain themselves repeatedly, waiting long hours for troubleshooting steps, or getting their requests missed can take a toll on their productivity.

This is what happens when you face limitations in technology; there’s only so much humans can handle. IT managers are often under pressure as requests pile up. This may lead to their overlooking crucial details, errors in judgement, and mental exhaustion.

The reason we built Cognidesk.

Skitter is thrilled to announce Cognidesk - a cognitive workplace automation platform designed for IT teams to streamline services and provide outstanding workplace IT support for employees.

We've bundled process automation builder and dialogue builder into a single platform that makes it easy to try, build and deploy an intelligent virtual assistant at a very low cost. Cognidesk helps you automate time-consuming workplace IT tasks and provide self-service support via virtual assistants, thereby offering round-the-clock IT support for employees.

Offer employees the support they want, when they want.

Employees expect real-time assistance regardless of where they are and what channel they choose – a challenge every organisation should keep up with. Demands keep growing as employees believe companies need to make an effort to provide seamless employee service experience.

This involves providing employees 24x7 support on their smartphones through their favourite chat channels. With Cognidesk, you have the flexibility to extend exactly the type of support experience your employees expect.

Re-invent the workplace IT support with Cognidesk.

Boost your IT team’s efficiency - make your Helpdesk more intelligent. Cognidesk delivers an intuitive interface, a revolutionary new take on SLAs, customizable workflows to automate time-consuming workplace tasks, and more.

It integrates with various communication channels like Slack, Skype, and even your existing portal.

Cognidesk helps IT teams support employees faster than ever. With this product, we’ve gone beyond existing workplace support platforms and added Helpdesk-specific capabilities such as:

  • Simple Easy to Use interface (EUS)
  • Automation Catalogue
  • Conversational forms
  • Flexible Digital Experience
  • Automation Builder
  • Dialogue Builder

The result is a modern, flexible workplace IT support experience for both employees and your IT Helpdesk team. You’ll delight your employees, improve overall productivity, and drive business performance. Cognidesk brings the power of cognition, simplicity, automation to your IT Helpdesk team.

Try Cognidesk now for free.

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