In today's modern workplace environment, providing a great workplace IT support helps define a positive culture of an organization. Once your employees are given proper support, the productivity increases, naturally. In a traditional IT support model, employees spend a lot of time writing lengthy emails or making long calls with the IT helpdesk. Common support issues such as repairing or replacing an employee asset, adding colleagues to the distribution list, onboarding new users and providing access to business applications, both users and Help Desk are left with a pile of support requests backlogs causing a serious dip in productivity. Even retrieving a document or a simple password reset can be time consuming taking a nose dive in productivity. Managing an IT help desk can cost a lot of money to companies as companies spend an average of $14 per support ticket or call to Help Desk, without any ROI. And often putting IT managers under endless performance pressure as well. The ultimate challenge for companies today is how to digitize this legacy approach using latest technologies, provide support anytime and anywhere to users, freeing up expensive IT resources, and all this whilst lowering the cost. The task seems impossible.
Cognidesk is a cognitive workplace automation suite designed to transform the way companies provide workplace IT support to employees. Cognidesk helps companies purpose build an efficient Virtual Assistant with RPA capabilities to resolve repetitive workplace issues and service requests.
Key aspects of Cognidesk are,
Visual – drag-and-drop interface [illustrated]
A simple and easy to use user interface to build intricate IT process that involves several components such as forms, approval, authentication, ticket creation, etc. Designed for IT teams to work towards employee/user satisfaction without facing any design difficulties.
A rich catalogue with pre-defined automation workflows for low-coders to easily moderate and execute common IT process. Built for IT teams to get started with workplace automation right away instead of building workflows/process from scratch.
Obtain valuable data from end user in a more compelling and conversational way. Create engaging forms that drive users to provide information you require to offer seamless workplace support.
Build RPA induced Virtual Assistants in days and transform your existing IT support to a digital model. Make the workplace support experience seamless for users by proactively resolving workplace issues in a more intelligent way. Focus more on issue resolution and not just chatting.
Integrate Cognidesk with popular digital channels for users to get instant workplace support right from any location at any time. Without any external support, users can quickly launch their favorite app such as Slack or Skype to report their workplace issues, follow up and getting it resolved.
Custom build workflows using an intuitive workflow creator integrate with all the core business systems and to carry out end-to-end automation. Save time by continually analyzing and optimizing the workflows to improve the support experience.
Visual– Show dialogue builder screens [illustrated]
Design logic-driven dialogues for users to raise and resolve workplace issues in a more conversational way. Recognize user intents with our intelligent intent recognition feature and turn any complex interactions and decision trees into human-like conversations.
Users can self-resolve IT related workplace issues by instantly initiating a chat with Virtual Assistant. Instead of browsing the entire knowledge base, or creating a Helpdesk ticket manually, virtual assistant can now resolve common issues or address any service requests without any human intervention.
Free up your IT team by automating redundant, time-consuming workplace process and let them focus on building or managing mission critical components of the business. Help IT team enhance their productivity by taking the workplace support operation burden off their shoulder using AI and Automation.
By leveraging Virtual Assistant, employees can save up to 20 minutes per day on an average connecting with IT helpdesk. Have employees focus more on business tasks and innovation.
The flexibility to getting your workplace IT support will enhance the overall workplace experience for end users. Identify channels such as slack or skype for business that are prominent within your user group, and start servicing them right away.
By offering right service to your employees at the right time, IT teams can constantly render satisfying workplace support to employees which in turn helps them exceed service management SLAs. Take the pressure of your service management team.
On an average, save up to 40% of your IT help desk spending and increase your overall ROI by replacing labor intensive processes with cognitive automation.
Providing Help Desk after office hours are even more expensive and more over your employees should not be left behind after work hours for IT support. Using Virtual Assistant, you can provide round-the-clock support to your employees at a fraction of cost.
Ready to transform your workplace support? You have come to the right place.
Today, users are very savvy. With a tap of a button, people can rent, buy, lease, sell, talk, chat and basically can do everything one needs in day to day aspect of life. From a business perspective, companies are finding new ways to engage users to do business...
Feb, 2019 – Skitter, a niche product company focused in helping companies use intelligent automation products, has launched a new Cognidesk platform, an innovative product that combines cognitive algorithms, automation and machine learning to transform workplace IT support...
Workplace IT support is as simple and complicated as answering the call when employees reach out to Help Desk with IT needs, questions or problems. But this isn't the case always, employees reach out across variety of communication channels. Expecting a variety of responses in return: having to identify...
For companies struggling to leverage digital transformation, there is new hero in town, and it’s called intelligent automation. Intelligent automation is definitely much more than hype. But before companies carried away, they must understand and focus more on the “why”, “where” and importantly “how” they want...
More than the invention of things, I envy the curious minds behind it. Considering every other facet of technological improvement, knowing about the use of technologies within space sector sort of remains...
With the whole world flocking towards IoT market, businesses are rushing themselves to produce more and more smart devices. Even though its first foundation was laid in the late 1980s by students from Carnegie Mellon...
Because of the hefty amount of data that are there without any practical use. Think of data as the collection of our consciousness. Similar to how consciousness helps us make clear decisions in our day-to-day life, ultimately the data-backed...
Artificial Intelligence, Machine Learning, Neural Networking, and numerous other automation systems. About Artificial Intelligence, Machine Learning, Neural Networking, and numerous other automation systems...
Did you know the UK government plans to invest 17.3 million pounds for a university research on Artificial Intelligence (AI)? This action may boomerang 654 Billion pounds back into the country’s economy...