Designed to transform workplace support.

Accelerate productivity by automating your
workplace IT Helpdesk.

IT Help Desk

Bring the power of AI to your Helpdesk

AI Helpdesk

Low code platform

Drag and drop to start building a dialog. Using NLP and true automation, the Virtual Assistant would be able to interact with employees and resolve issues faster.

Intuitive conversation builder

Intuitive conversation builder

Create dialogs and automations to raise and resolve workplace issues via Virtual Assistance.

Pre-built automation catalog

Pre-built automation catalog

Pick from a collection of pre-built automations designed to help you save time, efforts and give you a jumpstart to automate repetitive tasks.

Conversational Virtual Assistant

Conversational Virtual Assistant

Cognidesk leverages the IBM Watson platform and its powerful conversation capabilities to create a better Helpdesk for employees.

Seamless connectivity

Seamless connectivity

Manage and monitor your integrations centrally and connect automations with dialogs in one click.

Chat channel integration

Chat channel integration

Deploy the virtual assistant on your organization’s communication channel to help employees self-resolve their issues faster, without the need to contact IT Helpdesk.

benifits

Supercharging Benefits

Know how Cognidesk can streamline and augment your workplace IT Helpdesk.

Intelligent Self-service

Intelligent Self-service

Users can now initiate and resolve workplace requests or issues through a conversational interface deployed on their favorite digital communication channels.

Call Deflection

Call Deflection

Reduce direct engagements with the IT Helpdesk team by enhancing support with AI and Automation.

Automated Resolution

Automated Resolution

Enable your support team to focus on important issues by automating redundant, time consuming workplace issues and tasks.

Effective user productivity

Effective User Productivity

Skyrocket employee productivity by providing on-demand, and efficient workplace support using AI & Automation.

Reduce MTTR

Reduce MTTR

Reduce wait times and long queues using an automated resolution system.

Reduce HelpDesk Cost

Reduce HelpDesk Cost

Leverage an automated virtual assistant so you can optimize Helpdesk team to bring down costs.

24/7 support

24/7 support

Improve employee support and satisfaction by providing round the clock support with next gen virtual assistance, at a fraction of cost.

Powered by IBM Watson

Improve employee experiences with market-leading AI and
leverage the brand-new capabilities of an intelligent virtual assistant to deliver better workplace support.

ibm watson

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