Use Cases

Our product is integrated with various applications, bringing AI and automation together to deliver a truly automated solution for your IT Helpdesk support.

Use Cases

Access Requests

Ask the Virtual Assistant:

I want to unlock my account

I want to reset my password

Actions taken by Virtual Assistant:

Unlock user account

Reset user password

Integrations:

Authentication

Ask the Virtual Assistant:

I want access to install new software

I want access to conference room

I want access to new application

Actions taken by Virtual Assistant:

Verify user email

Verify user phone number

Verify user account status

Verify user OTP

Integrations:

Accessing Support Ticket

Ask the Virtual Assistant:

I want to create a support ticket

I want to know the status of my ticket

I want to update a ticket

I want to delete a ticket

Actions taken by Virtual Assistant:

Create a support ticket

Show the status of ticket

Update a ticket

Delete a ticket

Integrations:

Service now
IBM

Employee Onboarding

Ask the Virtual Assistant:

I want to create a distribution list

I want to add user to a distribution list

I want to add user to the Helpdesk data

Actions taken by Virtual Assistant:

Create a distribution list

Add user to distribution list

Integrations:

ms_exchange
Service now
IBM

Employee Off Boarding

Ask the Virtual Assistant:

I want to remove user from distribution list.

I want to remove user from the Helpdesk data

Actions taken by Virtual Assistant:

Remove user from distribution list

Remove user from the Helpdesk data

Integrations:

ms_exchange
Service now

Messaging

Ask the Virtual Assistant:

I want to send message to user

Resend OTP

Actions taken by Virtual Assistant:

Send message to the user

Send OTP to the user

Integrations:

Notifications

Ask the Virtual Assistant:

I want to know my ticket status

Actions taken by Virtual Assistant:

Send notification on ticket status change

Send notification on ticket resolution

Integrations:

Knowledge Base

Ask the Virtual Assistant:

I have a problem connecting to WIFI.

Printer is jammed

How to apply for a new device.

Actions taken by Virtual Assistant:

Search a document in knowledgebase

Show the result of user query

Integrations:

Service now
IBM

Access Requests

Ask the Virtual Assistant:

I want to unlock my account

I want to reset my password

Actions taken by Virtual Assistant:

Unlock user account

Reset user password

Integrations:

Authentication

Ask the Virtual Assistant:

I want access to install new software

I want access to conference room

I want access to new application

Actions taken by Virtual Assistant:

Verify user email

Verify user phone number

Verify user account status

Verify user OTP

Integrations:

Accessing Support Ticket

Ask the Virtual Assistant:

I want to create a support ticket

I want to know the status of my ticket

I want to update a ticket

I want to delete a ticket

Actions taken by Virtual Assistant:

Create a support ticket

Show the status of ticket

Update a ticket

Delete a ticket

Integrations:

Service now
IBM

Employee Onboarding

Ask the Virtual Assistant:

I want to create a distribution list

I want to add user to a distribution list

I want to add user to the Helpdesk data

Actions taken by Virtual Assistant:

Create a distribution list

Add user to distribution list

Integrations:

ms_exchange
Service now
IBM

Employee Off Boarding

Ask the Virtual Assistant:

I want to remove user from distribution list.

I want to remove user from the Helpdesk data

Actions taken by Virtual Assistant:

Remove user from distribution list

Remove user from the Helpdesk data

Integrations:

ms_exchange
Service now

Messaging

Ask the Virtual Assistant:

I want to send message to user

Resend OTP

Actions taken by Virtual Assistant:

Send message to the user

Send OTP to the user

Integrations:

Notifications

Ask the Virtual Assistant:

I want to know my ticket status

Actions taken by Virtual Assistant:

Send notification on ticket status change

Send notification on ticket resolution

Integrations:

Knowledge Base

Ask the Virtual Assistant:

I have a problem connecting to WIFI.

Printer is jammed

How to apply for a new device.

Actions taken by Virtual Assistant:

Search a document in knowledgebase

Show the result of user query

Integrations:

Service now
IBM

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